Phone Room
Lead Script
"Thank you for calling Bathing Solutions my name is (your name) how may I help you?"
If customer is requesting to speak with a sales professional immediately just give them our toll free # 866-292-5546 - M-F (9-5 PST)
Take notes of “caller’s needs”, Shower, Bathtub, Walk-in Bathtub or Other project.
You’ll need to refer back to them after you collect caller’s contact info below.
(No matter what the caller says they need, you say…)
"Ok, I can help you with that, do you have a few minutes for me to get some information?"
"Can you please spell your first and last name for me?"
"Thank you, now can I get your address?"
"Excellent now what is the best phone number to reach you?"
"What is the best email to reach you at?"
"May I ask how you heard about us?"
"Ok perfect, will you please tell me a little more about you’re * project and exactly what
you’re looking to get a free quote on?"
"Based on the information you provided we can certainly have one of our Design
Consultants come out on a Free In-Home Consultation."
"Please hold while I look at our calendar and see what times and days are available.
